Frequently Asked Questions

Everything you need to know about booking, pick-ups, payments, weather, and more. Still unsure? We’re happy to help.

Booking & Pricing

Use any “Book Now” button. A quick pop-up lets you choose a date, add details, and securely checkout. You’ll receive an instant confirmation by email.

Private transport, local driver-guide, pick-up & drop-off, bottled water, and light snacks. Meals, optional entrance fees, and add-ons are extra when noted.

Yes—most tours are private for your group (1–6 guests). Larger groups can be arranged; contact us for a quote.

Pick-Up, Timing & Logistics

We collect guests from hotels, villas, and the cruise port. Your exact time and meeting point are confirmed after booking.

Absolutely. Tell us your must-see list and pace—we’ll adjust the route and time on the day where possible.

We track cruise schedules. If your ship doesn’t dock, you’ll receive a full refund. If delayed, we’ll do our best to adjust your start time.

Payments, Changes & Cancellations

Full refund 48+ hours before your tour. Partial refund 24–48 hours. Less than 24 hours or no-show: non-refundable. If your cruise ship doesn’t dock, you get a full refund.

Reply to your confirmation email or message us. We’ll move your date/time subject to availability—no fees 48+ hours before the tour.

Yes. Payments are processed via a secure, PCI-compliant provider. We never store your full card details on our servers.

Payments, Changes & Cancellations

Full refund 48+ hours before your tour. Partial refund 24–48 hours. Less than 24 hours or no-show: non-refundable. If your cruise ship doesn’t dock, you get a full refund.

Reply to your confirmation email or message us. We’ll move your date/time subject to availability—no fees 48+ hours before the tour.

Yes. Payments are processed via a secure, PCI-compliant provider. We never store your full card details on our servers.

Practicalities

Sunscreen, hat, sunglasses, camera/phone, and a towel/swimwear if you plan to swim. Cash/card for lunch, tastings, or souvenirs.

Yes—our team is multilingual. Tell us your preferred language and we’ll do our best to match a guide.

Message us and a local expert will reply within 24 hours. Same-day? Call or WhatsApp.

Still Can’t Find Your Answer?

Reach out to our local team. We’re happy to help plan the perfect day for you!

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